隐私政策
我们如何处理您通过本网站提供的信息。
以英文版本为准。本页面为方便阅读而提供的译文。如与英文版本存在任何差异，以英文版本为准。
最后更新：
关于我们
Topaz Tours LLC 是一家目的地管理公司，为全球各地的旅游批发商和旅行社设计并运营美国、加拿大、拉丁美洲及全球其他目的地的旅游产品。我们对通过本网站收集的个人信息负责。本页说明我们收集哪些信息、收集目的、信息去向，以及您对这些信息享有的权利。
Topaz Tours LLC1300 Peachtree Industrial Blvd., Suite 2105, Suwanee, GA 30024, USA
我们收集的信息
我们仅在您提交“联系我们的团队”表单时收集个人信息。表单要求填写以下内容，并会自动记录两项信息：
- 您的姓名: 以便我们知道回复对象。
- 公司: 您所任职的旅游批发商或旅行社。
- 网站: 贵公司网站。
- 市场: 贵司业务所在国家，从列表中选择，或选择“多个市场”或“其他”。该信息决定由我们哪个团队回复您。
- 产品: 您感兴趣的产品：保证成团多日游、定制或 FIT 行程、MICE、休闲旅游团或学生团、全球行程，或合作伙伴关系。
- 电子邮箱: 以便我们回复。
- 留言: 您告诉我们的需求。
- 语言: 您浏览本网站时使用的语言，自动记录。
- 页面: 您提交表单时所在的页面，自动记录。
表单另设有一个用户不可见、亦不会勾选的隐藏选框，用于拦截自动发送的垃圾信息。我们不要求提供付款信息，也不收集您所销售对象（即游客）的任何信息。仅浏览本网站而不提交表单，我们无从得知您的身份：本网站未运行任何分析工具。
您的留言去向
您的留言将通过电子邮件发送至负责您所在市场的团队邮箱，回复人员可直接与您联系：
- reservas@topaztours.com：位于墨西哥、中美洲、南美洲和加勒比地区的企业;
- seabookings@topaztours.com：位于东南亚、南亚、东亚和中东的企业;
- bookings@topaztours.com：其他所有地区，包括西班牙、葡萄牙、埃及和土耳其.
邮件由 Web3Forms 投递，这是一家位于美国的表单服务商，代表我们处理您的信息。Web3Forms 可能将提交内容的副本保留最长约30天。其相关条款请参阅Web3Forms 隐私政策。
您阅读所用的语言不影响信息的发送去向，决定去向的仅为您所选的市场。本网站不存储您发送的内容：网站未设数据库，除投递服务短期保留的副本外，您的信息仅以电子邮件形式存在于我们的收件箱中。如我们日后另行保存询价记录，将在开始前更新本政策。提交表单不会将您加入邮件列表。
使用目的
- 回复您的询价，提供价格、库存及产品信息。
- 保存我们与同业合作伙伴的往来记录。
我们回复您的法律依据是回应商务咨询的正当利益，或应您的要求在订立合同前采取相关措施。
保存期限
询价邮件将在维护合作伙伴关系所需的期限内保留，此后仅在法律及会计义务要求的范围内保留。
信息共享对象
我们不出售个人信息。我们仅与运营本网站及电子邮件的服务提供商共享个人信息，其中包括将网站询价投递至我们收件箱的 Web3Forms；在为履行已确认预订所必需时，亦会与相关供应商共享。
我们的网站托管服务商保留标准服务器日志，包括每次访问的 IP 地址，用于保障网站安全和正常运行。
Cookie
本网站不设置任何跟踪或分析类 Cookie，也不加载任何广告、社交媒体或分析脚本，因此无需弹出 Cookie 提示。
本网站仅设置一个严格必要的 Cookie，且仅在您通过语言菜单或语言建议选择语言时设置：topaz_locale 会将该选择保存一年，使首页以您的语言打开，且不再显示语言建议。该 Cookie 仅包含语言代码，绝不影响由我们哪个团队回复您。
您的权利
根据您所在地区，您可能有权要求获取我们所持有的您的个人信息副本，要求更正或删除该信息，或反对我们使用该信息的方式。如需提出请求，请通过下方联系方式与我们联系。
跨境传输
我们的总部及团队均位于美国。如您从美国境外与我们联系，您的信息将被传输至美国并在美国处理，我们的服务提供商也可能在美国处理该信息。
联系方式
如有隐私相关问题或请求，请发送邮件至 may@topaztours.com，或邮寄至：
Topaz Tours LLC1300 Peachtree Industrial Blvd., Suite 2105, Suwanee, GA 30024, USA
本政策的变更
本政策如有变更，我们将更新页面顶部的“最后更新”日期。如我们日后增加分析类或其他非严格必要的 Cookie，将先更新本政策，并在设置前征得您的同意。
Topaz Drivers app
This part of our Privacy Policy covers Topaz Drivers, the app that partner drivers and dispatchers use for airport transfers. See also our driver app support page.
Effective date: October 19, 2026
About the app
Topaz Drivers is an internal operations app operated by Topaz Tours, 1300 Peachtree Industrial Blvd., Suite 2105, Suwanee, GA 30024, USA. Dispatchers and drivers of Topaz Tours' partner transportation companies use it to manage and fulfill airport transfer bookings. It is not a consumer app and there is no self sign-up: driver accounts are created by their company's dispatchers, and dispatcher accounts by Topaz Tours.
Information we collect
- Account information: your name, email address and work phone number, entered by your dispatcher when your account is created. Your login details are then sent to you by email automatically.
- Location data (during rides only): while the driver assigned to a ride is using the app on that active ride, the device's location is collected approximately every 15 seconds, until the ride is marked completed. Location is not collected in the background, when the phone is locked or when the app is closed, and never outside an active ride.
- Job activity: assignments (the driver and vehicle for each ride), ride status updates, and their timestamps.
- Diagnostics: with each location update, the app build number, used only to troubleshoot location problems.
- Push notification token: a device identifier used solely to deliver work notifications (new bookings, assignments, upcoming-pickup reminders, and flight delay alerts).
Passenger information
To fulfill a booking, the app shows the assigned driver and the company's dispatchers the passenger information received from HolidayTaxis / HBX Group: the lead passenger's name and phone number, pickup and drop-off locations, pickup time, and flight number. It is used only to complete that transfer, for example to contact the passenger about the pickup. Drivers see passenger information only for rides assigned to them.
Tapping Call, Text, or WhatsApp opens the device's own phone, messaging, or WhatsApp app; any conversation happens in that app and is governed by its provider's privacy policy, not stored by Topaz Drivers.
How we use it
- To dispatch bookings and coordinate transfers. During a ride, the driver's location is shared with Topaz operations so they can coordinate pickups and support the driver on the road. Dispatchers cannot see drivers' live location.
- To track the booked flight's status so drivers and dispatchers are alerted to delays. Only the flight number and date are sent to our flight-data provider (AeroDataBox); no passenger name or contact details are shared with it.
- To keep a record of each ride: ride location data is stored in our ride logs, and location events are also retained in our operational server logs for up to 30 days, for dispute resolution and service quality.
Sharing
- With HolidayTaxis / HBX Group (HBX), our transfer partner and the booking platform: the assigned driver's name, work phone number, and vehicle details, as fulfilling these bookings contractually requires; and ride location data from our ride logs, for auditing and quality control.
- With our flight-data provider (AeroDataBox): the flight number and date only, as described above.
- With the cloud infrastructure providers that host the service (Google Cloud, Expo push delivery).
We do not sell personal information, use it for advertising, or share it with anyone else.
Storage and security
Data is stored on Google Cloud (Firestore) in the United States. Passwords are stored only as salted cryptographic hashes. All communication is encrypted in transit (TLS). Access to operational data is limited to Topaz Tours administrators and operations staff and each company's own dispatchers. Dispatchers do not see drivers' live location.
Your choices
- Location is collected only while you are using the app on an active ride. The app asks for location permission while using the app (choose Allow While Using App), and it does not track your location in the background, when the phone is locked or when the app is closed. Location sharing is disclosed in the app before it begins and is visible while active.
- You may change your password in the app at any time.
- To correct your account data, contact your dispatcher or email crishna@topaztours.com.
- To delete your account and its data, ask your dispatcher, or email crishna@topaztours.com from the address linked to your account with the subject "Delete my account". We confirm by email once it is done, within 30 days. Deletion removes your personal information from active systems; any records we are legally required to keep are retained only as long as the law requires, and server logs age out within 30 days.
- Passengers with questions about their booking data can contact Topaz Tours at the address below.
Changes
We will update this section if our practices change. Material changes will be communicated through the app or your dispatcher.
Contact
Topaz Tours, crishna@topaztours.com. For an urgent issue on a job, call Topaz operations on +1 (404) 934-3354.