Privacy Policy

How we handle the information you share with us through this website.

Last updated:

Who we are

Topaz Tours LLC is a destination management company that designs and operates tour programs across the United States, Canada, Latin America, and other destinations globally for tour operators and travel agents across the world. We are responsible for the personal information collected through this website. This page explains what we collect, why, where it goes and what rights you have over it.

Topaz Tours LLC
1300 Peachtree Industrial Blvd., Suite 2105, Suwanee, GA 30024, USA

What we collect

We collect personal information only when you send the Talk to Our Team form. It asks for the following, and it also records two things itself:

  • Your name: so we know who we are writing to.
  • Company: the tour operator or travel agency you work for.
  • Website: your company's website.
  • Market: the country your business is based in, chosen from a list, or Multiple markets or Other. This decides which of our teams answers you.
  • Products: the products you are interested in: guaranteed multi-day packages, custom or FIT itineraries, MICE, leisure or school groups, worldwide itineraries, or a partnership.
  • Email: so we can reply.
  • Message: what you tell us you are looking for.
  • Language: the language you were reading the site in, recorded automatically.
  • Page: the page you sent the form from, recorded automatically.

The form also has a hidden box that people never see or tick; it catches automated spam. We do not ask for payment details, and we do not collect anything about the travelers you sell to. Browsing the site without sending the form tells us nothing about who you are: the site runs no analytics.

Where your message goes

Your message is sent by email to the team inbox that serves your Market, and the person who answers can reply to you directly:

  • reservas@topaztours.com for businesses in Mexico, Central America, South America and the Caribbean;
  • seabookings@topaztours.com for businesses in Southeast Asia, South Asia, East Asia and the Middle East;
  • bookings@topaztours.com for everywhere else, including Spain, Portugal, Egypt and Turkey.

The email is delivered by Web3Forms, a form service based in the United States that processes your message on our behalf. Web3Forms may keep a copy of a submission for up to about 30 days. Its own terms are in the Web3Forms Privacy Policy.

The language you are reading in does not change where your message goes; only your Market does. This website does not store what you send: it has no database, and apart from the delivery service's short-lived copy, your message exists only as the email in our inbox. If we later keep a separate log of inquiries, we will update this policy before we start. Sending the form does not add you to a mailing list.

Why we use it

  • To answer your inquiry with rates, availability and product information.
  • To keep a record of our correspondence with trade partners.

Our legal basis for answering you is our legitimate interest in responding to a business inquiry, or taking steps you asked for before entering a contract.

How long we keep it

Inquiry emails are kept for as long as we need them to serve the partner relationship, and after that only as our legal and accounting obligations require.

Who we share it with

We do not sell personal information. We share it only with the service providers who run this website and our email, among them Web3Forms, which delivers website inquiries to our inboxes, and with suppliers where that is needed to deliver a confirmed booking.

Our web host keeps standard server logs, including the IP address of each visit, to keep the site secure and running.

Cookies

This site sets no tracking or analytics cookies, and it loads no advertising, social media or analytics scripts, so there is no cookie banner to answer.

It sets one strictly necessary cookie, and only if you choose a language from the language menu or the language suggestion: topaz_locale remembers that choice for a year, so the home page opens in your language and the suggestion is not shown again. It holds only the language code, and it never decides which of our teams answers you.

Your rights

Depending on where you are, you may have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, or to object to how we use it. Contact us using the details below to make a request.

International transfers

We are based in the United States, and our team works there. If you write to us from outside the United States, your information is transferred to and handled there, and our providers may handle it there too.

Contact

For privacy questions or requests, write to may@topaztours.com, or by post to:

Topaz Tours LLC
1300 Peachtree Industrial Blvd., Suite 2105, Suwanee, GA 30024, USA

Changes to this policy

When we change this policy, we change the "Last updated" date at the top of the page. If we ever add analytics or other cookies that are not strictly necessary, we will update this policy and ask for your consent before setting them.

Topaz Drivers app

This part of our Privacy Policy covers Topaz Drivers, the app that partner drivers and dispatchers use for airport transfers. See also our driver app support page.

Effective date: October 19, 2026

About the app

Topaz Drivers is an internal operations app operated by Topaz Tours, 1300 Peachtree Industrial Blvd., Suite 2105, Suwanee, GA 30024, USA. Dispatchers and drivers of Topaz Tours' partner transportation companies use it to manage and fulfill airport transfer bookings. It is not a consumer app and there is no self sign-up: driver accounts are created by their company's dispatchers, and dispatcher accounts by Topaz Tours.

Information we collect

  • Account information: your name, email address and work phone number, entered by your dispatcher when your account is created. Your login details are then sent to you by email automatically.
  • Location data (during rides only): while the driver assigned to a ride is using the app on that active ride, the device's location is collected approximately every 15 seconds, until the ride is marked completed. Location is not collected in the background, when the phone is locked or when the app is closed, and never outside an active ride.
  • Job activity: assignments (the driver and vehicle for each ride), ride status updates, and their timestamps.
  • Diagnostics: with each location update, the app build number, used only to troubleshoot location problems.
  • Push notification token: a device identifier used solely to deliver work notifications (new bookings, assignments, upcoming-pickup reminders, and flight delay alerts).

Passenger information

To fulfill a booking, the app shows the assigned driver and the company's dispatchers the passenger information received from HolidayTaxis / HBX Group: the lead passenger's name and phone number, pickup and drop-off locations, pickup time, and flight number. It is used only to complete that transfer, for example to contact the passenger about the pickup. Drivers see passenger information only for rides assigned to them.

Tapping Call, Text, or WhatsApp opens the device's own phone, messaging, or WhatsApp app; any conversation happens in that app and is governed by its provider's privacy policy, not stored by Topaz Drivers.

How we use it

  • To dispatch bookings and coordinate transfers. During a ride, the driver's location is shared with Topaz operations so they can coordinate pickups and support the driver on the road. Dispatchers cannot see drivers' live location.
  • To track the booked flight's status so drivers and dispatchers are alerted to delays. Only the flight number and date are sent to our flight-data provider (AeroDataBox); no passenger name or contact details are shared with it.
  • To keep a record of each ride: ride location data is stored in our ride logs, and location events are also retained in our operational server logs for up to 30 days, for dispute resolution and service quality.

Sharing

  • With HolidayTaxis / HBX Group (HBX), our transfer partner and the booking platform: the assigned driver's name, work phone number, and vehicle details, as fulfilling these bookings contractually requires; and ride location data from our ride logs, for auditing and quality control.
  • With our flight-data provider (AeroDataBox): the flight number and date only, as described above.
  • With the cloud infrastructure providers that host the service (Google Cloud, Expo push delivery).

We do not sell personal information, use it for advertising, or share it with anyone else.

Storage and security

Data is stored on Google Cloud (Firestore) in the United States. Passwords are stored only as salted cryptographic hashes. All communication is encrypted in transit (TLS). Access to operational data is limited to Topaz Tours administrators and operations staff and each company's own dispatchers. Dispatchers do not see drivers' live location.

Your choices

  • Location is collected only while you are using the app on an active ride. The app asks for location permission while using the app (choose Allow While Using App), and it does not track your location in the background, when the phone is locked or when the app is closed. Location sharing is disclosed in the app before it begins and is visible while active.
  • You may change your password in the app at any time.
  • To correct your account data, contact your dispatcher or email crishna@topaztours.com.
  • To delete your account and its data, ask your dispatcher, or email crishna@topaztours.com from the address linked to your account with the subject "Delete my account". We confirm by email once it is done, within 30 days. Deletion removes your personal information from active systems; any records we are legally required to keep are retained only as long as the law requires, and server logs age out within 30 days.
  • Passengers with questions about their booking data can contact Topaz Tours at the address below.

Changes

We will update this section if our practices change. Material changes will be communicated through the app or your dispatcher.

Contact

Topaz Tours, crishna@topaztours.com. For an urgent issue on a job, call Topaz operations on +1 (404) 934-3354.